Our #1 Metric In Business: Net Promoter Score And The 2 Worst Ratings We’ve Ever Had w/ Trevor Mauch

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This is a wakeup call… If you’re waiting for the World to come to you, if you’re waiting for business to come to you – even if you have the best tools out there – it’s going to be really, really hard to be an entrepreneur.

Trevor Mauch

Every business should have 1 or 2 key metrics that are your “north star” at any given time. Right now ours is Net Promoter Score because it is the simplest way to gauge overall happiness of our clients. In the spirit of transparency, we recently had 2 of the worst NPS ratings we’ve ever had in our 3+ years in business.

To give it context, our NPS is scaled from 1 (being bad) to 10 (being world-class amazing)…

Over 84% of our clients who have rated their experience w/ Carrot have rated it an 8 (77 people), 9 (102 people), or 10 (571 people).

So any time we get a rating that isn’t an 8, 9, or 10 it makes us take notice to see how we can improve the experience for every client who is willing to put in the work to be successful… and it also highlights the entrepreneurial mindset of those who are bound to crush it vs. those who will have a tough time.

In this episode, I discuss what I saw, why it happened, how we track net promoter score and also dive into the psychology of negativity in success.

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Find ways to rethink negativity and add positivity back into your business and life on this episode of the CarrotCast …

Don’t wait for the world to come to you. Start driving towards your purpose and passion now! Click to Tweet

5:20 – Everyone can’t be happy or satisfied all of the time. That’s just the nature of the beast. That’s why we’ve implemented the net promoter score in order to track how satisfied our members are and to push Carrot to be the best.
8:25 – The unthinkable happened… we had two people within five minutes give us a rating of 1. Find out how we addressed these anomalies.
13:30 – What is your path to success? Do you have a strategy? Do you know your marketing numbers?
If you need help with your ROI numbers, use our free ROI calculator tool.
16:00 – The story of the second “1” rating: How the perception of “it’s not my fault, it’s yours” can have a negative impact on your life and business.
20:25 – The major differences between someone who is going to make an impact and someone who is stuck on the hamster wheel. Create a different mindset and own your failures and your successes.
25:00 – What a mindset transformation can look like. Sometimes it takes major events in your life to finally break down and make a change. Need some inspiration? Watch this…

29:30 – Making your purpose come true. Drown out negativity and fill it with positivity.

Take ownership of your failure and your successes. Click to Tweet

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